Stop the Cycle

1. Who We Are and Acceptance of Terms

These Terms of Service ("Terms") explain the basis on which you may use the Stop the Cycle website and engage with the services we provide. Stop the Cycle is a sole trader business based in the United Kingdom.

By using our website, submitting an enquiry or booking request, accessing a client account, or engaging our services, you confirm that you have read, understood, and agree to these Terms. If you do not agree to these Terms, please do not use our website or services.

These Terms should be read alongside our Privacy Policy, which explains how we collect, use, and protect personal data.

2. Our Services

Stop the Cycle provides professional development, reflective practice, and facilitated learning services for educational organisations, early years settings, practitioners, and related professionals.

Our services may include:

Facilitated in-person, online, or hybrid team development sessions
Structured professional development programmes
Reflective practice training and related learning activities
A client learning portal where enrolled participants can access materials, complete activities, and track progress
Discovery calls, consultation calls, and booking services
Educational blog content, resources, and related materials

Our services are designed to support professional reflection, team development, and learning. They do not replace legal, regulatory, clinical, safeguarding, inspection, or specialist professional advice.

We may update, adapt, suspend, or discontinue parts of our website or services where needed. Where this affects an active client engagement, we will provide reasonable notice where possible.

3. Bookings and Cancellations

3.1 Contact Enquiries

When you submit an enquiry through our contact form, this does not create a binding contract or guarantee that we will provide services to you. We will review your enquiry and respond in good faith as promptly as reasonably possible.

3.2 Booking Requests

Submitting a booking request through our website is a request for a consultation, discovery call, or related appointment. A booking is only confirmed once we have sent written confirmation to you.

We reserve the right to:

Accept or decline any booking request at our discretion
Request further information before confirming a booking
Reschedule a confirmed booking by giving reasonable notice
Cancel a confirmed booking where circumstances beyond our reasonable control prevent us from proceeding

3.3 Cancellations and Rescheduling

If you need to cancel or reschedule a confirmed booking, please let us know as soon as possible by using our contact form or by replying to your confirmation email.

Specific cancellation, rescheduling, and non-attendance terms for contracted programme services will be set out in your proposal, service agreement, or written confirmation.

4. Proposals and Service Agreements

Where we provide a formal proposal for programme delivery or other services, that proposal will set out the specific scope, fees, delivery arrangements, and any additional terms that apply.

Proposals are valid for the period stated within them. If no period is stated, proposals expire 30 days from the date of issue.
Accepting a proposal by email, electronic acknowledgement, written confirmation, signed agreement, or payment of a deposit creates a binding service agreement.
Specific payment terms, cancellation conditions, delivery schedules, and programme arrangements will be stated in each individual proposal or agreement.
Where there is any conflict between a signed proposal or service agreement and these Terms, the proposal or service agreement will take precedence.

Any changes to the agreed scope, dates, delivery format, or programme requirements may need to be agreed in writing and may affect the fees or delivery timetable.

5. Client and User Accounts

5.1 Account Creation

Where access to the learning portal is required, client accounts may be created by us on your behalf. You will be provided with login details or instructions for accessing your account.

Where appropriate, organisation-specific or anonymised participant sub-accounts may be created for individuals taking part in a programme.

5.2 Your Responsibilities

You are responsible for using your account appropriately and keeping your access details secure. This means you agree to:

Keep your login credentials confidential
Not share your account with unauthorised individuals
Tell us promptly if you believe your account has been accessed without permission
Provide accurate information when completing programme forms, activities, or reflective tasks
Use the learning portal only for the purposes connected to your programme participation

If you believe your login details have been compromised, please contact us as soon as possible so that we can reset your access.

5.3 Acceptable Use

You agree not to misuse the website, learning portal, or any service we provide. In particular, you must not:

Attempt to access accounts, materials, data, or areas of the system you are not authorised to use
Copy, reproduce, distribute, or share programme materials without our prior written consent
Upload, submit, or share content that is unlawful, harmful, offensive, abusive, discriminatory, misleading, or infringes the rights of others
Attempt to disrupt, damage, reverse-engineer, overload, or interfere with the operation or security of the website or learning portal
Use the website, portal, or services for any fraudulent, unlawful, or unauthorised purpose

5.4 Account Suspension and Termination

We may suspend or deactivate an account if we reasonably believe that it has been used in breach of these Terms, used without permission, or used in a way that could affect the security, integrity, or proper operation of our services.

Where a suspension relates to an active programme, we will make reasonable efforts to resolve the issue before permanently terminating access, unless immediate action is needed for security, safeguarding, legal, or operational reasons.

6. Intellectual Property

All content on this website and within our programme materials belongs to Stop the Cycle or is licensed for our use. This includes text, images, logos, videos, downloadable resources, worksheets, learning activities, programme structures, session designs, and related materials.

You are given a personal, non-exclusive, non-transferable licence to access and use programme materials only for your own participation in the relevant programme or service.

This licence does not allow you to:

Copy, reproduce, adapt, or redistribute materials to other people or organisations
Use materials for commercial purposes outside your agreed participation in our services
Upload our materials to another website, platform, shared drive, or public resource library
Remove copyright notices, branding, acknowledgements, or attributions

Any content you submit through programme forms, activities, or reflective tasks remains your own. You give us permission to use that content where needed to deliver the programme, support your participation, maintain appropriate records, and prepare any agreed reports or outputs.

7. Payment

Payment terms will be stated in your proposal, invoice, or service agreement. Unless we agree otherwise in writing:

Invoices are payable within 30 days of the invoice date
Deposits, where required, must be paid before dates or programme delivery are confirmed
We may pause or suspend service delivery if invoices remain unpaid after their due date
Late payment may attract statutory interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

If you are having difficulty making payment, please contact us as soon as possible so that we can discuss the situation.

8. Limitation of Liability

We take reasonable care in providing our website, resources, and services. However, to the fullest extent permitted by law:

We are not liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website, learning portal, materials, or services.
We are not responsible for losses caused by inaccurate, incomplete, or delayed information provided to us by you, your organisation, or third parties.
We do not guarantee that our website or learning portal will always be available, uninterrupted, error-free, or free from viruses or harmful components, although we take reasonable steps to maintain security and reliability.
Our total liability to you in connection with any claim arising under these Terms or in connection with our services will not exceed the total amount paid by you to us in the 12 months before the event giving rise to the claim.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

9. Third-Party Links and Content

Our website, learning portal, resources, or programme sessions may include links to or embedded content from third-party websites and services, such as YouTube or Vimeo.

These links and embeds are provided for convenience, learning, or informational purposes. We do not control third-party websites or services and are not responsible for their content, availability, security, privacy practices, or terms of use.

If you access third-party content, you do so at your own discretion and subject to the terms and privacy policies of those third parties.

10. Governing Law and Disputes

These Terms, and any dispute or claim arising from them or from our services, are governed by the laws of England and Wales.

If a dispute arises, we encourage you to contact us first so that we can try to resolve the matter informally and constructively.

If we are unable to resolve a dispute informally, the dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Consumer Rights

Our services are primarily intended for organisations, educational settings, and professionals engaging with us in a business or professional capacity.

If you engage with us as an individual consumer rather than as a business, organisation, or professional representative, nothing in these Terms affects your statutory rights under applicable consumer protection law, including the Consumer Rights Act 2015.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, website, legal obligations, or business practices.

When we make changes, we will update the "Last updated" date at the top of this page. Where changes are significant and affect active clients, we will aim to provide reasonable notice.

Continuing to use our website, learning portal, or services after updated Terms are published means that you accept the updated Terms.

13. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that part will be limited or removed to the minimum extent necessary.

The remaining parts of these Terms will continue to apply in full.

14. Contact Us

If you have any questions about these Terms, our website, or our services, please get in touch with us via our contact form.

We aim to respond to all enquiries within 5 working days.